The Future of Co-creation: The Rise of the Empowered Consumer

Power is changing hands. Connectivity is changing how we communicate, the kinds of products we find valuable and the services that we prefer. For a long time audiences chose a product not because it was superior, but because the switching costs were too high. Users were ‘locked in’ – not because of active choice, but because of the…

What Makes a Good Leader?

Check out this excellent by Megan Richter at the Thin Difference blog: What Makes a Good Leader?.

The greater the resilience, the greater the chance of success

Over the past year I have learned a lot about leadership in the context of creating transformational change. On the surface of it, we are in the process of building a new LEGO.com and redoing the foundations for how the site works and connects to every part of our business. The first part of the…

Can conflict add value?

A discussion I had at a recent company seminar, captured the complicated relationship many of us have with conflict. One of my colleagues spoke of a challenging position in the middle of opposing stakeholders, some of whom seemed to take delight in conflict for conflict’s sake. My colleague confessed that he often waited (in his…

Humble Leaders – An Oxymoron?

Someone once told me I was too polite to be a great leader. Asking people to do stuff and saying ‘please’ was apparently not a sign of setting strong direction and providing uncontested leadership. ‘Women often do that… apologising for giving orders’ they continued. Their argument was that ‘please’ opens things up for discussion and…