Why I did an MBA

20120101-142325.jpg

As 2011 finally drew to a close and the New Year now beginning, I am looking forward to finishing my last module of the TRIUM Executive MBA program in New York, starting in a few days time. 2011 was quite an undertaking, combining full-time work with studies, and in the last two months, courtesy of a massive organisational change; finishing an old job, starting a new one AND studying at the same time.

It has been as much a test of grit and perseverance as a test of my ability to plan, prioritise and stay calm in the face of excessive demands and challenges. It does raise the question though why do it? Surely work is demanding enough, why cut away an extra 15-20 hours a week to devote to studies on top? I have spent much of this year trying to explain it to people, and reading this article helps put this further into context.

Back in the day I did an International Baccalaureate. While well renown, the effect it had on me, emerging after 12 years of solid schooling, was that I simply couldn’t face the prospect of going directly to university. Firstly, I wasn’t even sure what I wanted to study, let alone managing to muster up the motivation of sitting some more years at the school bench studying about what the world was like, instead of finding out for myself. So I went and got a job, working for a children’s charity sponsored by UNICEF and UNESCO, focusing on empowering young people to affect positive change in their local communities. This work got me acquainted with everything from the United Nations, international politics, sustainable development, project management, fundraising, communication, marketing, lobbying, team leadership and so on. Like many charities, the agenda and ambitions were huge, and the staffing level always below adequate so I got to try my hand at many things, learning by doing, being thrown into the deep end, and gaining a ton of valuable experience at the tender age of my early 20s. All the while also having a chance to travel to many countries all over the world – thus developing a wide frame of reference and point of view.

In amongst all this activity I also realised a very fundamental thing about how I learn. I need to have a reason for learning things, just being told it is ‘important to know or it’s part of the curriculum’ simply doesn’t do it for me, I need to know what I can use the information for. It means I have to stumble on a question, which triggers my insatiable curiosity, which then motivates me to go find the answer, applying both my creativity, perseverance and ingenuity in coming up with the answer (and learning).

Fast forward to some years back. At this point I had got my degree in product design and had been working at The LEGO Group for a few years, developing new toy lines from concept through to production and enjoying quite a bit of success. I was getting pretty efficient at it. Perfecting the process, skills, approaches, research, development… it was beginning to feel formulaic (read: I wasn’t learning enough new stuff every day). So I began thinking about the next step. Where does one go from here?

I realised that one of the greatest hurdles to innovation was old business models. Meaning, one can come up with the greatest idea in the world, embellish it with beautiful design and it still won’t work, unless the business model underneath is as well thought out as is the design. Designers are great at dreaming up the value propositions that consumers love, but we often lack the tools of business model engineering to craft the concept from ground up, including the financing to get it off the ground. These are the things we don’t get taught in design school, and it can become the wall we spend our life running into – unless we come up with a way to get around it.

I tried to think of the kind of ‘polar opposite’ to a design education and came up with the idea of an MBA. In the wake of the financial crisis this qualification appears to have got a lot of bad press. In some respects it’s hard not to agree – but going back to my earlier point, an MBA is only worth a quarter of its value if you undertake it without a significant amount of work experience in different fields as a basis. If you have wrestled with the innovators dilemma, you will be able to extract the learnings in a much deeper level. This is where executive MBA education can offer a far more rich learning environment than doing this qualification right after high school with only a few years under your belt.

Reading the article mentioned above, I realised that unwittingly the secret to my most successful learning throughout my life, and also when deciding to do an MBA, has been following the principles for continuously growing your mental and learning capacity:

1. Seek Novelty
2. Challenge Yourself
3. Think Creatively
4. Do Things The Hard Way
5. Network

Thinking about the MBA and choosing one for me was about seeking out the novelty, doing something as nigh on the polar opposite to what I had studied and worked on before. Also finding a program that embraced novelty was crucial – reflecting a forward looking point of view, having adjusted its learnings in the wake of the financial crisis rather than teaching redundant information, recognising the growing importance of emerging markets and reflecting that in the curriculum and so on. Not all MBA programs are created equal, and the best thing is to challenge your own biases. Pick one, where the majority of students are not the same nationality as you, don’t come from the same industry as you, and where the primary geographical area of study isn’t the one you come from.

And challenge yourself. Work on the really hard stuff, do the things you never thought you could. I didn’t have a clue about levered Betas before starting the program, but amazingly one of the smartest people on the planet on corporate finance and financial analysis, is also one of the most generous in sharing his knowledge and ideas so you can find a ton of it here (granted, he might need a designer to make the thing easier to navigate and visually more appealing :-) ). And this professor of mine also blogs prolifically, so that’s probably the next best thing to Aswath Damodaran live.

Interestingly, as your frame of reference expands the true excitement for me came when starting to apply everything I have learned creatively both in my daily work and on the TRIUM term project, where the challenge is either to start a new business, do a turnaround or start a social enterprise. Designing a company around a business idea from the ground up and from scratch is just the most exciting thing ever. And yes, don’t cut corners – even if you won’t have to do it ever again. If nothing else, you will just have expanded your mental thinking muscle a little more than you thought was possible. And lastly, network. Preferably with people as dissimilar to you as possible.

Where will it all leave me at the end of the day? Some have warned me that after such an undertaking one can expect a touch of ‘MBA blues’ – in that the continuous challenge and stimulus becomes addictive in its own right. This is a valid point, as new topics, assignments and essay questions are served up with (annoying – when you are busy working on your day job) regularity – the upside is that the content is always top notch and well curated. Doing all that learning as efficiently on your own without the EMBA ‘machine’ powering away in the background is daunting. But not impossible. When you expose yourself to a challenge you barely think you can accomplish – you realise that the greatest limits to your own achievement is actually in your head. In the little statements you tell yourself about what you are capable of (or not). And whether we realise it or not, our own professional specialisms help permeate these perceptions of what different professions are supposed to be (or not be) able to do. The faster you drop that bias, the faster your progress in learning.

Consumer Driven part II: Using technology to fuel real time feedback and innovation

This most recent paper on creating a real-time feedback loop to enable the truly consumer driven company is a follow-on to the previous paper I shared this blog on consumer driven innovation. It explains the challenge of getting closer to what people want, and how technology can help in creating a consumer-focused process for continuous improvement of the things that matter most to people. I mention the Net Promoter Score, and how we at the LEGO Group are increasingly moving towards a ‘live’ environment where we want to learn from what consumers think in real-time wherever possible. I further delve into some interesting research by McKinsey on how the consumer decision journey is changing in the advent of social media and lastly, the kind of internal leadership required to make a consistent focus on consumer experience a priority. Hope you enjoy it and of course, curious to hear any comments!

Both my papers are made available on a creative commons license so you are free to read, distribute, modify as long as you give credit appropriately, share alike and resist the temptation to charge people for your handiwork.

Download the paper here:Using technology to drive strategic improvement in consumer experience.pdf

3 things I wish I knew as a student and 8 things I have learned since!

Last week I had the pleasure to return to my alma mater, Central Saint Martins College of Arts & Design, for a talk on my career since I graduated 10 years ago. The college has recently moved to a splendid new building in Kings’ Cross, London, and the joy was all mine to see friends, tutors and old faces again, while offering my thoughts to the students now studying product-, industrial design, and innovation management.

While I could bore everyone to tears about all the LEGO models and product lines I have worked on over my career at the LEGO Group, a far more interesting thing to share is the second half of my presentation, which is all about the things I wish I knew when I was a student and my attempt to capture all the things I have learned since. My presentation was mostly a series of stories and anecdotes, captured by the sentences on these slides, and if I manage to – I will try to write some of them on this blog in the coming weeks.

In the meantime – I hope you enjoy them and again, comments are really what blogs are all about so if you feel inspired, drop me a note below.

View more presentations from cweckstrom.

Consumer Driven: finding the right consumer-centered innovation methods

Tap into your community of innovators

Tap into your community of innovators

Over the past years I have been invited to speak at many conferences about consumer-centered innovation methods, and how we at the LEGO Group tap into our community of fans when developing new products. There is an increasing interest in this subject, as companies realise that it is often especially lead users who are significant innovators and are able to articulate opportunities and unmet needs better than many others. However, although recognising the value of these innovators, companies struggle to understand which approach to use when, and how to balance the opportunities highlighted by lead users with the needs of a broader audience of users.

This essay explains the thinking and methodology I have worked to define at the LEGO Group. It provides a framework for thinking about user-centered innovation and which consumer groups to involve when, as well as how to assess the company innovation portfolio to identify the areas where consumer driven or user-centered innovation can add the most value.

Originally I wrote this essay as part of my TRIUM EMBA program and have been told it will be featured as a case study on the executive marketing and business courses at HEC Paris. In the interest of moving the debate further on this subject I wanted to also share the essay here on my blog, and welcome your thoughts and reflections on this. I have licensed it under Creative Commons so you are welcome to use it for non-commercial purposes if you reference it and also share your writings. Looking forward to hearing from you.

Download it here:

Consumer Driven: The role of consumer affinity in selecting consumer-driven innovation methods

Creative Commons License
Consumer Driven: The role of Consumer Affinity in selecting Consumer-centered innovation methods at the LEGO Group. by Cecilia Weckström is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

You might also like the part II of this post – which delves into using technology to drive a realtime feedback loop for the truly consumer driven company

Make your LEGO wish come true

Originally a site in Japanese only, Cuusoo means “wish” in Japanese and the name of a great concept for crowdsourcing product ideas. The site is a veritable treasure trove of ideas suggested by users, where others vote on the ideas by committing to buying it should the product get produced.

The LEGO Group has collaborated with Elephant design, the originators of the Cuusoo idea since 2010 to explore how new LEGO product ideas could be crowd-sourced by users making a ‘wish’. Here your mission is to come up with a great product idea and find 10,000 people who also think it’s a great idea. The wonderful Shinkai 6500 submersible is one of the fantastic products that have already come out of this collaboration. Now the site is launching internationally and we hope that an even bigger audience of fans and designers out there will come forward with great ideas of what LEGO designers should be making. Check out the site here.