Comments on: One of the building blocks for experience design http://ceciliaweckstrom.com/2009/03/04/one-of-the-building-blocks-for-experience-design/ Creative and independent thinking unlocked Thu, 18 Feb 2010 09:45:20 +0000 http://wordpress.com/ hourly 1 By: Nancy http://ceciliaweckstrom.com/2009/03/04/one-of-the-building-blocks-for-experience-design/#comment-162 Nancy Mon, 24 Aug 2009 21:26:07 +0000 http://ceciliaweckstrom.com/?p=132#comment-162 I'm very impressed with this tool - and can see how this would be very helpful to us. Like Mr. Humenik, I was wondering if I could get a blank copy of the 3 part tool? Thanks! I’m very impressed with this tool – and can see how this would be very helpful to us. Like Mr. Humenik, I was wondering if I could get a blank copy of the 3 part tool? Thanks!

]]> By: Robert Humenik http://ceciliaweckstrom.com/2009/03/04/one-of-the-building-blocks-for-experience-design/#comment-40 Robert Humenik Mon, 16 Mar 2009 13:49:43 +0000 http://ceciliaweckstrom.com/?p=132#comment-40 Hi Cecilia, Thanks for your reply. I'd be happy to go into more detail outside of the blog comments section. Please send me an email and I will tell you more about what I am working on. Not sure if you are on Twitter, but you can also reach me there via Direct Message -- @robhumenik Hi Cecilia,

Thanks for your reply. I’d be happy to go into more detail outside of the blog comments section. Please send me an email and I will tell you more about what I am working on. Not sure if you are on Twitter, but you can also reach me there via Direct Message — @robhumenik

]]> By: Cecilia http://ceciliaweckstrom.com/2009/03/04/one-of-the-building-blocks-for-experience-design/#comment-37 Cecilia Sat, 14 Mar 2009 08:48:28 +0000 http://ceciliaweckstrom.com/?p=132#comment-37 Hi Robert - Thanks for the kind words - and your interest in the tool. I'd love to hear more about your challenges and it may very well be possible for us to share the tool. The tool actually comes in 3 parts: a NOW tool for cataloguing the existing experience, a PRIORITISATION tool to ensure you focus on improving what is really important to customers and then finally the WOW tool, which is all about taking the priorities and imagining the WOW experience, when all those niggles are fixed. Hi Robert -

Thanks for the kind words – and your interest in the tool. I’d love to hear more about your challenges and it may very well be possible for us to share the tool. The tool actually comes in 3 parts: a NOW tool for cataloguing the existing experience, a PRIORITISATION tool to ensure you focus on improving what is really important to customers and then finally the WOW tool, which is all about taking the priorities and imagining the WOW experience, when all those niggles are fixed.

]]> By: Robert Humenik http://ceciliaweckstrom.com/2009/03/04/one-of-the-building-blocks-for-experience-design/#comment-35 Robert Humenik Fri, 13 Mar 2009 20:04:22 +0000 http://ceciliaweckstrom.com/?p=132#comment-35 Hi Cecelia, I loved Bruce's post and yours as well. I would love to get a blank copy of the wheel to use with my team as we attempt to improve our customer experience. Do you have any plans to make this tool available outside of Lego? Hi Cecelia,

I loved Bruce’s post and yours as well. I would love to get a blank copy of the wheel to use with my team as we attempt to improve our customer experience. Do you have any plans to make this tool available outside of Lego?

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